A Plea to eBay Sellers from a Simple Horror Collector…

A Plea to eBay Sellers from a Simple Horror Collector…

Those that devote their time to collecting horror-related memorabilia tend to have a tougher time given the disproportionate ratio of sci-fi to horror fans. At a certain point, the seductive allure of eBay proves too much. You find yourself signing up to comb through endless listings of items you’d probably never find even with years of beating your feet. The mega-corporation’s marketing is correct, one really can “do it eBay”

Perhaps I’m lucky, in my seven years of eBaying, I’ve had not one issue where customer support had to be contacted. The wildest situation prior to the following arrived with the wondrous package seen on the right. Amazingly the item, Magnum Entertainment’s VHS clamshell of Drive-In Massacre, survived 100% mint despite being housed in a bulk Keebler snack box for shipping. Huh?!?

This ten buck Japanese VHS of Dawn of the Dead represents the most trouble I’ve ever had with an eBay auction. I won and paid for this tape on Halloween from a seller just a couple states away and then “the wait” settled in. Now, before I continue, I must say I’m pretty leisurely at giving the benefit of the doubt. I’m not one to blow a gasket when a package takes awhile. It’s something one needs to accept when hunting down videos online, especially if a package is arriving from overseas. So weeks pass by and I begin noticing this guy’s great feedback taking a shit with neutral to negative ratings complaining of packages taking too long. The thing is positive comments also kept rolling in with some from his 10/31 auctions (including tapes in which winning bids went north of a hundred bucks). Okay, I’ll wait, there’s still a few days left on the tape’s delivery window. Suddenly, the seller’s profile was gone, no longer a member of eBay…

I told of my epic tale up to this point to fellow collectors on Facebook, and through the choruses of what the fuck, learned the seller contacted another buyer with a promise that everyone’s items would be delivered. As for myself, I received no contact whatsoever from him in any form. This comfort only lasted a few days before December 4th when the delivery slot ended. For the first time ever, I contacted eBay’s Resolution Center. To be honest, while it was an easy automated process, I don’t care for the auction site’s insistence on myself contacting the seller first. That’s bullshit, from the complaints to being pulled off of eBay, this guy knew people were clearly upset. The onus should be on him to contact his paying customers. I mean, geez, what possibly could I be pissed about considering his track record?

A day after filing my claim, this seller surprisingly responds promising a full refund via PayPal. Well, it sucks I won’t be getting the tape, but at least I’ll get my cash back. Several more days pass of fervently checking Paypal–no activity. Another week I’m about to actually call eBay Customer Support and suddenly the seller shoots over a USPS tracking number with a simple message–“sorry.”

Finally, fourty-three days after the auction ended, I receive my Victor VHS of Dawn of the Dead. Barring that the guy should have sent the tape at least First Class out of pure kindness instead of Media Mail from the ridiculous wait, I really just wanted a better explaination and that’s my simple plea. Don’t be so damn stupid and negligent. Communication is a vital key, no matter the item, from both ends. The buyer should respond if late on a payment and the seller should respond if not shipping in a timely manner. Maybe a loved one died or maybe he was injured. Yet after a certain point, that no longer matters in the face of outstanding responsibilities to those owed. At least send out an email to all thoroughly explaining the situation for the sake of the sanity of those attentively visiting their mailboxes daily in disappointment. In the end, I got tape so I’m happy, but still

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